FINALBOX FAQ

Can I add a Revit file to the platform?

• You can file any type of file on the platform.

A box is missing from the list on the left, how can I add it?

• This part is reserved for the operations team, just notify them by email or phone.

I added plans (for layers) to the boxes, but they were not processed with the validation folder, why?

• Layers are processed/added to your project once the cutting on architect plan has been validated by you.

I forgot to click on “Share with FINALCAD”, were the plans sent?

• Unfortunately the plans remained on your computer and were not transferred. Make sure to click this button to send your plans and a notification to our teams.

How long are the plans processed?

• If your project is new, it takes about two to four weeks on average,
• If this is a background plan update, count about 4-5 days.

I have reset my password on FINALBOX and I can no longer log in to my FINALCAD profile (software followed by construction) with my usual password.

• The password is the same for all interfaces linked to Finalcad (FINALBOX, Manager.finalcad.com, Finalcad Classic application).

How long are documents stored on FINALBOX?

• They are kept for the duration of the construction site and then archived (the data is confidential and secure).

I can't find a box to add excel files, images, etc.

• These files are to be integrated in the “Other” box

Can I change the language of FINALBOX?

• Yes, just go to manager.finalcad.com. Please note that the reserve reports will be in the language you have chosen on the site manager.finalcad.com.

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Original item: Using FINALBOX